Department: Operations
Reporting to: Operations Manager
Location: Bodiam, East Sussex
Salary & Benefits
Salary: Up to £55,000 per year
Profit Share Scheme: Available after successful completion of the probation period
Holiday: 30 days (including bank holidays) + birthday off + option to purchase an additional 10 days
Pension: Company pension scheme
Incentives: Regular staff events and incentives
About the Role
We are seeking an experienced Project Manager Team Leader to join our Operations Department. This is an exciting opportunity to lead a dynamic team and deliver a world-class experience for our customers. You will be responsible for overseeing key projects, managing key accounts, and ensuring the seamless execution of all project-related activities.
Key Responsibilities
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Project Management:
* Ensure the team follows the project management guide consistently.
* Manage 2–3 key accounts, ensuring high levels of customer satisfaction.
* Lead daily meetings to allocate work and address any challenges.
* Keep the invoicing forecast updated regularly.
* Work with all operational departments to deliver exceptional customer service.
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Project Oversight:
* Manage around 15 key projects, ensuring timely delivery and consistent communication with customers.
* Ensure the project management system is accurately maintained.
* Handle the handover process for projects transitioning from sales to operations.
* Schedule all projects and coordinate delivery dates with suppliers and the installation team.
* Oversee project invoicing upon completion and ensure budgets are accurately managed.
* Ensure projects maintain target profit margins throughout the project lifecycle.
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Decision-Making & Reporting:
* Make decisive project-related decisions with a financial impact of up to £5,000.
* Provide technical support to the delivery team and resolve day-to-day challenges.
* Report on key performance metrics for the department.
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Team Leadership:
* Lead and manage the Project Management team effectively.
* Conduct recruitment, probation reviews, and quarterly performance reviews.
* Support team development and foster a positive working environment.
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Customer and Supplier Relations:
* Maintain clear and effective communication with suppliers regarding project requirements.
* Attend site visits (approximately once a week) to provide technical support.
* Handle customer enquiries via phone and email promptly and professionally.
Other Responsibilities:
Participate in morning team meetings to discuss project updates and challenges.
Provide updates on the Project Management department during weekly operations meetings.
Ensure customer queries and issues are resolved efficiently.