Contract Administrator – HVAC & Mechanical Services
Location: Reigate, Surrey
Salary: £26,000 – £32,000 per year
Job Type: Full-Time, Permanent
An established and reputable Heating, Air-Conditioning, and Mechanical Services company — proudly operating for over 50 years — is seeking a Contract Administrator to join their team in Reigate. Serving London and the surrounding areas, the business offers a supportive, family-run working environment with a strong focus on teamwork and customer satisfaction.
This role is ideal for a detail-oriented, organised professional with a proactive approach and a passion for delivering high-quality support to both clients and internal teams.
Key Responsibilities:
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Coordinate incoming calls and service requests
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Schedule and manage engineers for both planned and reactive maintenance
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Follow up on reports, quotations, and required documentation
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Communicate effectively with clients, ensuring a high level of customer service via phone and email
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Support parts procurement and liaise with subcontractors
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Organise and schedule Planned Preventative Maintenance (PPM) visits
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Send maintenance reports and invoices to clients
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Maintain job records and schedules using internal systems, including CLIK
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Escalate issues as appropriate to ensure swift resolution
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Arrange Risk Assessments and Method Statements (RAMS) when required
Requirements:
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Strong customer service and communication skills
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Excellent organisational and written communication abilities
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High attention to detail and ability to manage multiple tasks
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Confident with IT systems and general administration
Desirable:
Additional Information:
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Based in Reigate, Surrey (free on-site parking available)
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Monday to Friday, office-based role
Benefits:
If you're looking to join a stable, friendly company where you can make a real impact and grow your administrative career, we’d love to hear from you
