We have an opening for a Client Leader to support our K-12 Education sector in the state of Ohio. We operate a hybrid work model, allowing flexibility between office time and work from home. Considering this model, this role could be based in the following cities:
- Cleveland, OH
- Columbus, OH
About K-12 Education at DLR Group
Our team of educators, researchers, anthropologists, planners, architects, engineers, building performance experts, and interior designers draw from evidence-based design to aid schools in bridging the gap from old and new to improve all facets of operations, and elevate learning through design. Understanding the rapid pace of technological, social, and cultural change, our K-12 Education Studio works with schools across the country to navigate this change to better serve communities and improve educational experiences and outcomes for students.
Position Summary
As a Client Leader, you will play a key role in business development, managing client relationships and leading contract negotiations. You will educate clients on our design process while collaborating with the project manager to ensure the financial success of each project. Throughout the project lifecycle, you will maintain consistent client contact, foster a collaborative and innovative work environment, and ensure that both client and DLR Group goals are met.
What you will do:
- Manage project execution, ensuring alignment with budget, schedule, and scope while maintaining client expectations
- Collaborate with the Project Manager on staffing, responsibilities, and performance feedback for project team members
- Track project milestones and deliverables, ensuring adherence to quality standards and preparing regular status reports
- Facilitate and document meetings with staff and clients, coordinating project personnel, vendors, and consultants
- Participate in client contract negotiations, manage change requests, and approve project plan modifications
- Support business development initiatives by contributing to RFP responses and participating in client interviews
- Oversee project invoicing, ensuring accuracy and alignment with work deliverables, and manage account receivables
Required Qualifications:
- Bachelor's degree in Architecture, Engineering, Interior Design, or related construction field (Professional licensure preferred)
- At least 10 years of professional experience in the AEC industry, inclusive of at least 5 years in a client-facing role
- Strong understanding of business management principles, including strategic planning, resource allocation, and leadership
- Knowledge of customer service principles, including needs assessment, quality standards, and customer satisfaction
- Expertise in design techniques and tools for producing technical plans, drawings, and models
- Familiarity with building methods, materials, and systems for construction and renovation projects
- Strong critical thinking, time management, and communication skills, both verbal and written
- Ability to actively listen, understand others' perspectives, and respond thoughtfully in conversations
*TO BE CONSIDERED, PLEASE SUBMIT CURRENT PORTFOLIO/WORK SAMPLES IN PDF FORMAT*
