Company Overview

Allbridge is the leading supplier of world class connected technology solutions, services, and support for high-density properties.

With more than 35 years of continuous growth and industry experience, Allbridge supports technology in over one million rooms, in 8,000 properties, across North America and the Caribbean, including hotels, resorts, senior-living communities, condominiums, multifamily developments, and mixed-use properties.

Job Summary

We are seeking a highly organized and technically proficient Property Technology and Managed Services Project Manager to lead the end-to-end deployment of technology systems for new hotel openings, renovations, and conversions. This role serves as the primary liaison between corporate IT, hotel operations, ownership groups, brand representatives, and technology vendors to ensure seamless execution of all IT-related initiatives.

This is an exempt role and is a member of the Project Management department reporting directly to Director, Business Operations and Project Management with a location of remote. Allbridge is currently operating under a hybrid work model, allowing colleagues the opportunity to connect with others in person and the flexibility to work remotely. For some business groups and positions, job function requirements may require more time at the primary work location, while greater flexibility may be in place for others.

Essential Job Functions

Lead the full lifecycle of IT deployment for new hotel openings, renovations, and conversions-from pre-construction planning through post-opening stabilization.
Serve as the primary point of contact between corporate IT, hotel operations, ownership groups, brand representatives, and technology vendors.
Coordinate all technology systems and services including:
- High-speed internet access (HSIA)
- Network infrastructure (wired/wireless)
- Voice/VoIP and PBX systems
- IPTV and entertainment platforms
- Property Management Systems (PMS)
- Point of Sale (POS)
- Access control and CCTV systems
- Back-office systems and administrative networks
Develop and manage project plans, timelines, and budgets, ensuring all milestones are met within scope and brand standards.
Review low-voltage designs and construction plans; provide input on IT-related construction and cabling requirements.
Oversee installation, configuration, testing, and documentation of all IT systems prior to go-live.
Conduct site visits as necessary to inspect progress, troubleshoot issues, and ensure quality of work.
Train property staff on technology systems and coordinate post-opening support with internal and external teams.
Maintain documentation and turnover packages, including network diagrams, system credentials, and vendor contact lists.
Continuously improve processes for future openings through post-project reviews and lessons learned.
With supervision, work in coordination with a variety of teams to create long and short-term project plans to complete on time and within budget. May include establishing the schedule, targeting milestones, and setting expectations to adhere to project deadlines.
Work independently to set expectations that implementations are rolled out with careful due diligence and always focus on quality of work, preventing any potential network failure or re-work actions. Has authority to delegate tasks on the project to employees best positioned to complete them.
Work in coordination with a team to make effective decisions when presented with multiple options for how to progress with the project.
On a day-to-day basis, serve as a point of contact for teams when multiple units are assigned to the same project to set expectations for team synergy.
Track the project status, periodically generate management reports, and attend meetings to coordinate project plans.
Perform quality control on the project throughout development to maintain the standards expected
Adjust schedules and targets on the project as needs or financing for the project change
Other miscellaneous duties as assigned by management .

Required Qualifications

Bachelor's degree in Information Technology , Computer Science, Hospitality Management, or related field; equivalent experience may be considered.
5+ years of IT project management experience in the hospitality industry, with a focus on new hotel openings or renovations.
Strong technical knowledge of hospitality systems and infrastructure, including IP networking, server architecture, cabling standards, and system integration.
Project management certification (e.g., PMP, PRINCE2) preferred.
Excellent written and verbal communication skills.
Proven ability to manage multiple concurrent projects and cross-functional teams.
Strong vendor management and contract negotiation experience.
Willingness to travel as required for site visits and installations.

Knowledge/Skills/Abilities

Familiarity with major hotel brands and their technology standards (Marriott, Hilton, Hyatt, etc.)
Experience with cloud-based systems and hotel-specific software platforms (Opera, SynXis, MICROS, Nomadix, Ruckus, etc.)
Ability to read and interpret construction drawings and MEP plans.
Experience working with general contractors and low-voltage vendors during construction.
Discipline is required in change control; budget management, and on-time delivery performance. It is critical that the PM can decide priorities, optimizing results across the workload and projects.
Excellent verbal and written communications skills
Intermediate knowledge of data networks, Wi-Fi and Voice, Video and Building System applications (within hospitality industry) are required
Ability to assume responsibility and ownership for work performed
Ability to provide technical support for co-workers, customers, and other vendors
Must be able to work alone and in a time environment
Handle multiple tasks concurrently through prioritization and accurate problem assessment in a potentially stressful environment
Customer service oriented with good interpersonal skills; able to respond promptly to client needs, follow through and resolve issues in a pleasant and helpful manner
Highly detail oriented, organized and process focused with ability to multi-task
Is dedicated and committed to problem resolution
Willingness to share knowledge with team members, superiors, and users
Carries a humble attitude about knowledge limitations
Ability to think logically and creatively
Ability to apply knowledge to new situations

Workplace Benefits We Offer
In addition to earnings and other incentives, Allbridge offers a comprehensive package of benefits, based on eligibility, typically for regular, full-time positions, some of which includes:

Medical and Prescription options, Dental, Orthodontics and Vision Plans
Rich HSA company-funded options and Flexible Spending accounts
100% Company paid premiums for Short Term Disability
Life and Accidental Death and Dismemberment insurance Plan options
Supplemental Insurance Plan options
401(k) Profit-Sharing Retirement plan
Flexible Paid Time Off after 60 days of employment
Paid Holidays, per Employee Handbook
Work culture supportive of diversity and inclusion

Equal Opportunity Statement

Allbridge is an Equal Opportunity Employer. Allbridge does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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Allbridge

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